By William F. Nazzaro, founder of The Time to Lead Institute, leadership expert, performance and executive coach, and trusted advisor to leaders navigating transformation and cultural change.

If you have ever worked in or collaborated with an Information Technology (IT) department, there’s a not-so-little secret: their emotional intelligence (EI) is shockingly low. This isn’t some minor flaw. It’s threatening the core of the tech industry’s productivity, creativity, sanity, and ultimately, their usage and employment. Yet, bizarrely, managers keep turning a blind eye to this festering issue. It’s time to drag this problem into the spotlight and dissect why this negligence is irresponsible and downright dangerous.

The Emotional Intelligence Deficit
Let’s get real: many tech professionals are masters of logical thinking, problem-solving, and technical wizardry but are hopelessly inept when it comes to emotional intelligence. EI, which includes self-awareness, empathy, and people skills,...

I was recently looking through one of my favorite classic books How to Win Friends & Influence People by Dale Carnegie.  I was very fortunate to have had the opportunity to participate in the Dale Carnegie Program and then to be an Associate Instructor.  But this time, when looking thorough the book again, I noticed that 3 of the 27 principles that Carnegie discusses all deal with giving appreciation.

I was surprised that I hadn’t noticed it before because two of my favorite quotes center on appreciation.  One from Mother Teresa “There is more hunger for love and appreciation in this world than for bread.” 

And the other from Robert Cavett “Three billion people on the face of the earth go to bed hungry every night, but four billion people go to bed every night hungry for a simple word of encouragement and recognition.”

Note that these two quotes put both food and appreciation on the same level of significance.  Food is critical to life.  Without food the body dies.  Without apprecia...